Zartevo
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Customer Support Specialist

RemoteFreelance

We are looking for an empathetic, fast-learning Support Specialist to assist our global community. At Zartevo, we serve two distinct audiences: brilliant creators (vendors) and developers/designers looking for quick solutions (buyers). ​You will be responsible for answering support tickets, resolving download issues, processing refunds within our 30-day guarantee policy, and helping vendors navigate their dashboards and payouts. If you are tech-savvy and genuinely enjoy solving problems for people, this role is for you.

What we're looking for

  • Fluent or Native English (excellent written communication)
  • Previous experience with helpdesk tools (Zendesk, Intercom, Help Scout, etc.)
  • Patience and empathy when handling customer frustrations
  • Ability to identify and document recurring bugs for our development team

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Zartevo

The premium digital asset marketplace. Buy and sell themes, plugins, templates, and much more.

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Zartevo - The marketplace for premium digital assets | Product Hunt

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